Terms and Conditions
Terms and Conditions
These Terms cover the terms and conditions on which we provide our products to you, whether those products are goods, services or digital content.
Why you should read these terms – Please read these terms carefully before order product from us. These terms tell you who we are, how we provide products to you, how you and we can change or end the contract, what to do if something goes wrong and other important information.
“Company” refers to Guangzhou Tenglong Printing Co.,Ltd (Tlprinting), an imprint of BookPrintingChina.
“Customer, Client” means the company or individual purchasing goods from the Company.
“Carrier” means any person or business contracted by us to carry goods from us to you, whether all or part of the distance.
“Writing” includes email. When we use the word “written” or “written” in these terms, this includes emails.
“Our Site” refers to our website or the entire computing hardware and software installation that supports our website.
“Goods” means any goods printed by us.
“Content” means any material in any form supplied by the Customer for printing or published by us or any third party with our consent on our website.
By placing an order with the Company, the Customer agrees to these terms and conditions.
2. Pricing, Quotation and Order Acceptance
Pricing is set out in the quote provided to customers. Quotes are valid for 60 days. Quotations are only valid for the exact requirements requested, any changes made after acceptance of the quotation will void the quotation.
The Company reserves the right to withdraw or update any quotation before placing an order. If the company’s costs increase due to factors beyond our control, we may increase the price before delivery. Customers will be notified before delivery.
We must receive your documentation for approval before accepting your order.
Unless otherwise stated, all prices are ex-works price(EXW) and exclude the cost of shipping to an address in the selected country/region.
All prices are exclusive of VAT, other taxes and other taxes imposed by local and national authorities.
If we are unable to accept an order, we will notify the customer in writing. Reasons include, but are not limited to: the Company may be unable to meet customer deadlines, the Company’s ability to purchase raw materials, or incorrect quotes to customers.
3. Proofing and Proofreading
If the Customer wishes to change their proof type (print or PDF), current proof rates will be charged and the Company will notify the Customer before proceeding with the order.
If the customer requires more proof copies, the current proof price will be charged. The Company will notify the Customer of any additional costs incurred for further proof before costs are added to the order.
It is the customer’s responsibility to fully review their proof before approving a complete print order.
If the customer requests modifications, corrections or style changes, additional charges may apply and we will still require your certified approval.
If you ask the company to make any changes to your work, it remains the client’s responsibility to fully review the second certification. The Company is not responsible for checking for layout, spelling or grammatical errors, even if they are caused by us.
If the customer discovers an error in the final order, the company will refer to the customer’s proof of approval. If there are errors in the certification, the Company assumes no responsibility or liability for such errors. Any reprints will be charged the full price of the order.
Unless the Client has paid for proofreading services, the Client will be responsible for checking for any errors in layout, spelling and grammar.
If the Client chooses to use a PDF proof, they accept that the PDF proof may not provide an accurate color representation of the final work.
For orders where color is a concern, we recommend customers choose to print proofs. The Company is not responsible for color reproduction if the customer does not print proofs.
If you are trying to color match, please request a test page as colors vary between monitors and prints. If a hard copy proof is not requested, you will be responsible for any errors or color variations.
Any test page or experimental work carried out at your request will be charged at the agreed rate.
4. Refund Policy
BookPrintingChina’s products are “made to order” and are tailored to each customer’s requirements. Thus, we can only accept returns if the order is defective or damaged. Defective or damaged items must be reported within 15 days of delivery.
If you have any questions or would like a refund, please contact us and we will advise you of the procedure to follow.
5. Copyright and Content
It is the customer’s responsibility to ensure that they own the intellectual property rights or have obtained the appropriate licenses for any content and images contained in books/products ordered from the company.
The Client shall indemnify the Company against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential loss, loss of profits, loss of reputation and all interest, penalties and legal fees (calculated on a full indemnity basis)) and all other reasonable professional costs and expenses) suffered or incurred by the Company as a result of or in connection with any claim arising out of or in connection with any actual or alleged infringement of a third party’s intellectual property rights by our printing of your job/order.
We will not print any material that in our sole judgment is unlawful or defamatory, morally offensive or politically extreme and you shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential loss, loss of profits, reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) suffered or incurred by us in connection with any claim made against us in connection with the printing of any such materials.
If a customer requires printing in any language other than English, then you should ensure that the content complies with content legality and provide a summary of its content upon request.
6. Turnaround Time
We strongly recommend that customers do not set a release date/event or pre-sale release date until they have received their book.
All turnaround times cited by the company are estimates only. The company will make every effort to adhere to estimated turnaround times, but these are only a guideline. The Company is not responsible for refunds or any customer losses resulting from orders being delivered outside of estimated turnaround times.
Depending on the order size, delivery will be by air, express or sea freight. The company uses DHL, Fedex, DPD and UPS. The Company will determine at its sole discretion which service to use when shipping. Where possible, the Company will provide tracking information to customers.
The Company is not responsible for any delays caused by third party delivery services.
Delivery to an address in the country selected when placing the order will be included in the order fee. If the customer wishes to have their order delivered in installments, the cost will be communicated via email. All delivery charges must be paid in full before Company ships your order.
8. Check and Accept Orders
Customers should check orders upon delivery. If there are any defects, damage or shortages in an order, the Company must be informed within 15 days of delivery. If the Customer does not notify the Company of any defects, damage or shortages within 15 days, the order will be deemed accepted by the Customer.
If the Customer discovers any defects, damage or shortages and notifies the Company within 15 days of delivery, the Company will investigate. The customer must allow the company to collect and inspect the goods.
If the defect, damage, or shortage is the company’s error, we will correct the problem by repairing, reprinting, or refunding your order. Any reprints will be made according to our current turnaround times and cannot be expedited. The Company is only liable for the order price as set out in our liability in clause 9.
Upon investigation, the Company will not be responsible or have further obligations for defects, damages or shortages that:
-You failed to notify the company within the above 15 days
– Within the Company’s acceptable tolerances specified in Clause 10.
– Appears when the order is in the hands of the third-party courier
– Due to general wear and tear of the goods
– Caused by improper handling or alteration of goods by customers
– The customer chooses to continue using the product after notifying the company of the error
– Arising from the Customer’s failure to follow the Company’s recommendations regarding the proper storage of goods
9. Our Responsibilities
The Company will not be held responsible for the purchase price of products resulting from errors on our part. Under no circumstances will the Company be liable for any of the following situations (even if such losses are caused by the Company’s errors):
– Loss of income or income;
– Loss of business;
– Loss of profits;
– Expected loss of savings
– Wasted administrative or office time.
10. Acceptable Manufacturing Tolerances and Differences
During the manufacturing process, companies have certain tolerances. By accepting these terms and conditions, the customer accepts that if any error falls within these tolerances, the product will not be classified as defective.
10.1 Color Variations – During the manufacturing process, companies use different printing presses, paper stocks and ink types. Slight color variations from proof to final print are considered acceptable to the Company and the Client agrees to this by agreeing to these terms and conditions. If the customer discovers a job is defective due to color change, the company will investigate this. Minor color variations will be considered acceptable and the company is not responsible for reprints or refunds.
If a customer reorders a previous order, the Company can not guarantee that the color will be reproduced as it was with the first order. The company will upgrade machinery and raw materials from time to time, which will cause color changes.
10.2 Product Dimensions and Margins – The Company and Customer accept a tolerance of 1-2mm during each manufacturing process. This means that the finished product may differ from the artwork by up to 3mm in size and placement of the artwork.
The client will ensure that a minimum 3mm bleed is applied to all color artwork and all black and white artwork will have sufficient margins to allow for this tolerance.
10.3 Hot stamping on covers (printed covers and cloth covers)
Digital foil positioning on printed matte or glossy covers has 1 mm variation across the job.
Foils with intricate details may not produce well and the company will notify the customer if the requested details are not of a high standard. Foils consisting of images or designs over 55mm in height will be affected by joining tolerances, the company will make every effort to ensure accuracy but a tolerance variation of 2mm may occur throughout the job.
The foil on the cloth cover may leave faint foil blocking marks when the machine lowers the foil, the company will make every effort to keep these marks to a minimum, but these marks cannot be completely eliminated.
10.4 Solid or block colors – Certain colors, including but not limited to black and purple, may not be reproduced consistently across an entire page/job when used in solid color form. This is due to the higher ink coverage on the paper. The company will make every effort to reproduce the solid colors that appear on the screen. However, the company will consider minor streaking acceptable and the work will not be considered defective.
10.5 Spine Dimensions – During the manufacturing process, companies use a variety of printing presses, paper stocks, and ink types. This can cause spine dimensions to fluctuate by up to 2mm.
Customers should avoid spine designs where the spine is a different color than the front and back covers. If a customer does use such a design, the company will make every effort to match that design during the manufacturing process. However, if the spine falls within the 2 mm tolerance, the finished product will not be classified as defective.
10.6 Printer Dots – Printer dots may occasionally occur throughout the printing process, if the print dots are larger than 1 mm or there are more than 3 dots on an area, BPC will only reprint the affected book.
10.7 Paper Materials – The Company may change paper suppliers and/or brands from time to time. The company will use the paper stock shown in the quotation, but this may be from a different supplier. Therefore, paper feel and print reproduction may vary slightly. If this is the case, then the work will not be classified as defective.
10.8 Toner/Ink Coverage –
Black and White Printing – Orders and submissions of files with more than 25% toner area coverage (e.g., white text on a solid black background) and dark images will result in performance degradation such as smearing, image degradation, spots, light colors Solid areas and toner scatter. Therefore, optimized printing may not be possible.
Color Printing – Orders and submissions with toner coverage exceeding 250% will be rejected and customers will need to resubmit files to meet the highest industry standards or face higher costs.
If the customer chooses to provide such documentation and sign a certification, the Company will not be responsible for any deterioration in quality and the work will not be classified as defective.
If possible, the company will notify customers of any foreseeable issues and new files can be submitted to reduce toner coverage.
BookPrintingChina reserves the right to refuse or cancel any order where toner coverage levels would undoubtedly compromise the quality of the finished product.
10.9 Products – Products may vary slightly. While the company will make every effort to be as accurate as possible, because our products are handmade, all dimensions, weights, capacities, dimensions, and dimensions shown on our website are subject to a 2% tolerance.
10.10 Product Care – The paper and printing process used by the Company (like most printed products) may be affected by changes in temperature and humidity. Printed paper products may occasionally have text pages and covers that appear curled/wavy. This can take up to 7 days to reach its natural state.
The Customer will notify the Company of this defect within 7 days of receipt of the order. After seven days, the company will investigate the curling of the paper.
Customers will not store books or book boxes on concrete or similar floors, against external walls, as this would expose them to moisture or condensation. A dry, clean environment is recommended.
11. Changes, Cancellations and Refunds
11.1 Cancellation – The customer has the right to cancel the order at any time. As the products sold by the Company are made to order, the Company will deduct the cost of any work performed/produced before refunding. The work performed includes, but is not limited to, design, production costs and delivery charges.
If the customer chooses to cancel after receiving the sample, the company will deduct the sample production fee and then return the remaining balance to the customer.
11.2 Changes – If you would like to change a product you have ordered, please contact us. If changes can be made, we will notify you. If possible, we will inform you of product prices, availability or any other changes required as a result of your requested changes and ask you to confirm whether you want to proceed with the changes.
12. Payment Method
All payments are due with a 50% deposit before the company starts processing the order, and the remaining 50% balance before shipment.
If less than 2000 USD to save bank transfer fee we advise paying in one time.
We only accept bank transfers/credit cards/Western Union for mass order amounts.
For a sample fee of less than 200 USD, we accept PayPal.
Our sales will make PI with all book details and bank account for your confirmation. After you paid half we will make a free digital sample and free shipping by DHL for your confirmation first then arrange mass production. When the mass order is finished will send you clear pictures for your reference then you pay the balance we arrange shipment.
The company uses third-party payment provider Citibank Hong Kong, which allows individuals to split payments for goods offered by the company.
13. Force majeure
The company will go all out to do all the work well. However, neither party shall be liable for failure or delay in performing its obligations under this contract due to force majeure events. A force majeure event is an event beyond the reasonable control of either party. These include, but are not limited to: war, employee strikes, natural disasters, civil unrest, acts of terrorism and governmental actions.
The Company retains title to all goods until full payment has been received.
When we communicate with you, we do so via email. You agree that email communications are contractually binding just like a properly signed and dated document sent by mail.
If we provide goods or services to you without a specific charge, those goods or services are deemed to be provided free of charge and not in connection with any other goods or services for which there is a charge. Accordingly, we have no contractual or other obligations with respect to those goods or services.
We prioritize the safety and well-being of our employees. BookPrintingChina, a division of Tlprinting Ltd, reserves the right to refuse service to anyone who harasses or offends BookPrintingChina or Tlprinting Ltd employees.
In order to protect our brand and reputation, BookPrintingChina a division of Tlprinting Ltd, reserves the right to refuse service if we consider that we are unable to fulfill an order or request to a standard acceptable to us as a printing provider.
This Agreement shall be governed by and construed in accordance with the laws of China. This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
15. Data Protection/Personal/Financial
We are very committed to protecting your privacy and confidentiality. We understand that all users of our website are concerned that their data is not used for any purpose not intended by them, nor does it fall into the hands of third parties. Our policies are specific and strict. If you feel that our policies do not meet your expectations or that we have failed to comply with our policies, please tell us.
We are always vigilant for credit card or other fraud. We report all refunds to credit reference agencies. If you have any reason to request a refund of any money you have paid, please contact us rather than your credit card issuer.
Hackers and snoopers may illegally obtain information. We assume no responsibility for this. This risk is no different than similar risks in brick-and-mortar institutions. Except as described below, we do not share, sell or disclose to third parties any personally identifiable information collected on this site. If this policy changes in the future (in the unlikely event that it does), we will provide advance notice and give all users an opportunity to indicate whether they wish for us not to provide information to third parties as recommended.
16. How We use Your Personal Information
We will not disclose your information to third parties. All personal information provided to us will only be used for the purpose of providing products or services.
Collect and use. Your personal information is used to identify or contact an individual. The information we collect allows us to communicate your order, update our product information and provide assistance via email or live chat.
Identity and contact information, such as your name and contact details. Gather these details:
(1) Provide you with the services you request;
Information that does not identify any individual. We or third parties may use it in a general way to provide category information, such as information related to demographics or usage of specific pages or services. Our servers recognize your domain name and email address and record the pages you visit. This information is used to:
(2) On a collective basis, without involving any specific individual, to quality control and improvement of our website;
Financial Information. This may include credit and debit card details provided to us by phone or by email. Once payments are authorized, they are not stored. Our calls will be recorded, however, financial or card details provided to us over the phone will not be recorded. All confidential and financial information is handled in a secure manner.
Ancillary information. This is information you provide to us during the course of your and our business when you apply to join our affiliate program. Such information is retained for commercial purposes only. We are committed to keeping the information and the terms of our relationship confidential. This information is used to:
(3) Maintain our account and affiliated records;
Update information. You can review or update the personally identifiable information we hold about you. Please call customer service at +86 153 6125 1873 or send an email or write to us at: firstname.lastname@example.org or Tlprinting Ltd, Yangang Street No.5, Haizhu District, Guangzhou City, Guangdong Province, China, 527200. To better protect your information, we will also take reasonable steps to verify your identity before granting access or correcting your information.
Information protection. We use Secure Sockets Layer (SSL) encryption on the web pages where we collect personal information. This protects the confidential information you provide when transmitted over the Internet.
You can call our customer service team at +86 153 6125 1873 or write to us at:
BookPrintingChina, Yangang Street No.5, Haizhu District, Guangzhou City, Guangdong Province, China or email@example.com